Returns Policy
Changed your mind? We get it. You probably shouldn't have bought this anyway.
30-Day Returns
You have 30 days from delivery to return unopened, unused items for a full refund.
To qualify for a return:
- Item must be unopened and unused
- Original packaging intact
- Return requested within 30 days of delivery
- You must actually remember you ordered it (this is harder than it sounds)
How to Return
Step 1: Email us at hello@deadenddesk.com with:
- Order number
- Item(s) you want to return
- Reason (optional, but we're curious)
Step 2: We'll send you return instructions and a returns label.
Step 3: Pack it up, slap on the label, post it.
Step 4: Once we receive it, we'll refund you within 5-7 business days.
Return Shipping
UK returns are free. We'll provide a prepaid label.
If you're returning from outside the UK (shouldn't happen, we only ship UK), you'll need to cover return shipping costs. Sorry. Brexit wasn't our idea.
Non-Returnable Items
We cannot accept returns on:
- Opened or used items (hygiene reasons, mostly)
- Digital downloads (they're files — once they're yours, they're yours)
- Impulse purchases made at 2am (that one's on you)
Damaged or Defective Items
If your item arrives damaged or defective, email us within 7 days with photos. We'll send a replacement immediately.
If you damaged one of our t-shirts yourself — bleach, iron marks, or coffee launched across the room during a meeting with Graham — that's not our problem. Though we respect the commitment.
⚠️ Refunds
Refunds are processed to your original payment method. Allow 5-7 business days for it to appear. If it doesn't, check with your bank. We can't control their systems any more than you can control your impulse purchases.
Exchanges
We don't do exchanges. Return the item for a refund, then place a new order.
Yes, it's extra steps. Welcome to Dead End Desk. Nothing here is easy — except giving up, and we've already covered that.